Maintenance Services
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Maintenance Services

Repair Options

Return Repairs (return your device for repair)

We recommend this option for customers who can manage without access to a printer for a while, or who have a spare printer they can use in the meantime. As this option does not involve travel expenses, we will be able to repair your device at an affordable price.

  • Repair charges are calculated based on shipping costs, technical costs and the price of replacement parts.
  • You will be liable for shipping costs when sending us your device.

Onsite Repairs (we come to your premises)

We recommend this option for customers who don't want the hassle of packaging or sending off their device, or who need their device repaired within a limited timeframe because they cannot manage without a printer.

  • Repair charges are calculated based on shipping costs, technical costs and the price of replacement parts.

The Repair Process

Return repairs

1. Repair request submitted
1. If you are an existing customer, please contact the sales branch where you purchased your device (see contact details below) or contact your sales representative directly.
If you are not an existing customer, please contact the dedicated repair line below.
2. Request acknowledged and details of fault confirmed
2. We will confirm details of the fault over the phone. If we are unable to resolve the issue through support over the phone, you will need to send your device to us.
3. Device dispatched
*You will be liable for shipping costs.
3. Please send your device to the specified address (see contact details below). You will be liable for any shipping costs. We will confirm details of the fault under the same conditions as your premises, so please leave labels, ink ribbons or other such items in place when sending your device.
4. Quote issued
4. After the precise nature of the fault has been ascertained, we will issue you with a quote for repairs.
5. Quote approved
5. Please check the quote and instruct us to proceed with repairs.
*Even if you choose not to proceed with repairs, you will be billed for inspection fees and the cost of returning your device.
6. Repairs carried out
6. Once we have been instructed to proceed, we will carry out repairs.
7. Device returned and invoice issued
*The cost of returning your device will be included in the quote.
7. We will return the device to the address from which it was dispatched. Please make payment of the repair charges in accordance with the terms and conditions.
  1. 1. If you are an existing customer, please contact the sales branch where you purchased your device (see contact details below) or contact your sales representative directly.
    If you are not an existing customer, please contact the dedicated repair line below.
  2. 2. We will confirm details of the fault over the phone. If we are unable to resolve the issue through support over the phone, you will need to send your device to us.
  3. 3. Please send your device to the specified address (see contact details below). You will be liable for any shipping costs. We will confirm details of the fault under the same conditions as your premises, so please leave labels, ink ribbons or other such items in place when sending your device.
  4. 4. After the precise nature of the fault has been ascertained, we will issue you with a quote for repairs.
  5. 5. Please check the quote and instruct us to proceed with repairs.
    *Even if you choose not to proceed with repairs, you will be billed for inspection fees and the cost of returning your device.
  6. 6. Once we have been instructed to proceed, we will carry out repairs.
  7. 7. We will return the device to the address from which it was dispatched. Please make payment of the repair charges in accordance with the terms and conditions.

Onsite repairs

1. Repair request submitted
1. If you are an existing customer, please contact the sales branch where you purchased your device (see contact details below) or contact your sales representative directly.
If you are not an existing customer, please contact the dedicated repair line below.
2. Request acknowledged and details of fault confirmed
2. We will confirm details of the fault over the phone.
3. Initial quote issued
3. Based on the details provided, we will issue you with a rough quote.
4. Quote approved
4. Please check the quote and instruct us to proceed with repairs.
5. Notification of scheduled site visit issued
5. A member of staff will contact you to confirm the date of the site visit.
6. Repairs carried out onsite
6. We will visit your premises and carry out repairs.
7. Final quote submitted
7. If any additional parts are required or additional expenses incurred, we will re-issue a revised quote.
8. Invoice issued
8. Please make payment of the repair charges in accordance with the terms and conditions.
  1. 1. If you are an existing customer, please contact the sales branch where you purchased your device (see contact details below) or contact your sales representative directly.
  2. 2. We will confirm details of the fault over the phone.
  3. 3. Based on the details provided, we will issue you with a rough quote.
  4. 4. Please check the quote and instruct us to proceed with repairs.
  5. 5. A member of staff will contact you to confirm the date of the site visit.
  6. 6. We will visit your premises and carry out repairs.
  7. 7. If any additional parts are required or additional expenses incurred, we will re-issue a revised quote.
  8. 8. Please make payment of the repair charges in accordance with the terms and conditions.

Requesting Repairs

To request repairs, please phone the dedicated repair line below or click on the Email inquiry button.
You may also contact your sales representative directly.

Telephone service available 24 hours a day, 365 days a year

Dedicated repair/support line

+81 48 845 6607

Email inquiry